Home / Privacy Policy

This policy explains what Bettermoved, LLC ("BetterMoved", "we", "us") collects when you use BetterMoved, why, and who we share it with.

1. What we collect

When you request quotes. Your name, email address, phone number (optional), the services you need, property size, where you are moving from and to, and your preferred date.

If you create an account (providers and staff). Name, email address, password (stored hashed, never in readable form), and business details such as trading name, phone number, description, service areas and any photos you upload.

How you found us. On your first page view we record the page you landed on, the external site that referred you, and any campaign tags in the link (utm_source, utm_medium, utm_campaign, utm_term, utm_content). If you go on to submit an enquiry, this is stored with it so we know which channels work.

Technical data. Standard server logs, and error reports when something breaks. Our error reporting is configured not to attach personal data.

We do not ask for, and you should not send us, sensitive information such as government identifiers, health information or payment card numbers.

2. Why we use it

• To match your enquiry to providers who cover your area and offer the services you need, and to pass it to them.
• To send you a confirmation of your request.
• To run provider accounts and their dashboards.
• To keep the service working, secure and free of abuse.
• To understand which marketing channels bring people to the site.
• To meet our legal obligations.

3. Who we share it with

Matched providers. This is the core of the service. When your enquiry matches a provider, we give that provider your name, email address, phone number if you supplied one, and your move details, so they can quote and contact you.

More than one provider may be matched to a single enquiry. Once your details reach a provider, that provider is an independent business and is responsible for its own handling of your data under its own privacy policy. We require providers to use your details only to respond to your enquiry, and not to market to you or pass them on, but we cannot control them, and if a provider misuses your details you should tell us so we can act.

If you would rather not be contacted, do not submit an enquiry. Once an enquiry has been sent to a provider we cannot retract it, though we can delete our own copy and stop further matching.

We do not sell your personal information, and we do not share it for cross-context behavioural advertising.

4. Companies that process data for us

We use a small number of service providers, who may only process data on our instructions and for the purpose we engaged them for. They fall into these categories:

• email delivery;
• hosting, databases and file storage;
• error monitoring, configured not to receive personal data;
• payment processing, for provider subscriptions where applicable. Card details go to the payment processor directly; we never see or store them.
• mapping imagery for the maps shown on city pages. These are generated in advance and served from our own storage, so viewing a city page does not send your details to the mapping provider.

We may also disclose information where the law requires it, to enforce our Terms of Service, or in connection with a sale or reorganisation of the business.

5. Cookies

We use only what the site needs to function:

• a session cookie, which keeps your progress through the quote form and keeps you signed in;
• a "remember me" cookie, if you choose that option when signing in;
• your region preference, so the site shows the right terminology and currency.

We do not currently use advertising cookies, third-party analytics, or cross-site tracking pixels on this website. If that changes, we will update this policy first.

6. Email

Transactional email, meaning your quote confirmation, account and password messages, and lead notifications to providers, is sent because you asked for the service. You cannot unsubscribe from a password reset.

Our partner invitation emails to moving businesses are marketing. They contain an unsubscribe link and a one-click unsubscribe header, and they include a tracking pixel that tells us whether the message was opened. Unsubscribing adds your address to a suppression list so we do not email it again.

7. How long we keep it

Enquiries are kept while they are useful for servicing your request and for our own records, and then deleted or anonymised. Account data is kept while the account is open. Suppression-list entries are kept indefinitely, because that is the only way to honour an unsubscribe. Where the law requires us to keep records for longer, we do.

8. Your rights

Depending on where you live, you may have the right to request a copy of the personal information we hold about you, ask us to correct or delete it, or object to certain uses. Residents of California and other US states with comprehensive privacy laws have these rights, plus the right to opt out of the sale or sharing of personal information, which we do not do, and not to be discriminated against for exercising them.

To make a request, email [email protected]. We may need to verify your identity first. Note that we cannot delete a copy of an enquiry already held by a provider. You would need to contact them directly.

9. Security

Traffic is encrypted in transit, passwords are stored hashed, and access to production systems is restricted. No system is perfectly secure, so we cannot guarantee absolute security, but we take it seriously and will tell you if a breach affects your data and the law requires notice.

10. Children

BetterMoved is not intended for anyone under 18, and we do not knowingly collect information from children. If you believe a child has given us their details, contact us and we will delete them.

11. Where your data is held

BetterMoved is operated from and intended for use in the United States, and data is processed there. If you access the service from elsewhere, you understand your information will be transferred to and processed in the United States.

12. Changes

We may update this policy. The date at the top of this page shows when it last changed. Where a change is material and you hold an account, we will ask you to accept it.

13. Contact

Privacy questions and requests: [email protected]

See also our Terms of Service.